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Block 3: Building long-term success - Coggle Diagram
Block 3: Building long-term success
Measuring success
Profit
Gross margin
Sales
Market share
Customer satisfaction
New products
Crisis Management
Steps/procedure
assess
Acknowledge
Response
Causes
Internal
Sabotage
External
Scandal
Politics
Analysis
Stakeholders
Interest
High
Low
Power
High
Low
Perspective
Societal
Organisational
Managing political context
Political astuteness
Strategic thinking
Managing relationships with stakeholders
Importance of Quality
Cost
Internal/external costs for defects
Quality control
Quality assurance
Meet expectations for customers
Sustainability
Marketing
Benefits
Customer loyalty
Cost effective
Trust
Relationships
Partners working in unison
Improving performance
Importance-performance matrix
Customer wants/needs
Compare performance against competitors
Match performance against characteristics
Performance scale
Performance importance
Operational risk and resiliance
Hazards
Human error
Organisational
Supply
Customer
Impact
Impact matrix
Environmental
Organisational
Safety
Financial
Public relations
Controlled?