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LISTENING IN INTERPERSONAL COMMUNICATION - Coggle Diagram
LISTENING IN INTERPERSONAL COMMUNICATION
The Importance of Listening
To establish and communicate power
To Learn
- to learn about and understand other people
To Relate
- It is a way of telling others that you care about them
To Influence
- To influence other people's attitude, values, belief, opinions, and behaviors
To Play
- Listening to music or listening to the amusing stories
To Help
- Offering advice or help or any specific kind
The Process of Listening
Receiving
- hearing & attending to the message
Understanding
- Deciphering meaning from the message you hear
Remembering
- Retaining what you hear in
Evaluating
- Thinking critically about and judging the message
Responding
- Answering or giving feedback to the speaker
Style of Effective Listening
Emphatic & Objective Listening
Emphatic listening
- understand what a person means
Objective Listening
- Go beyond empathy, measure meaning & feeling against objective reality
Nonjudgmental & Critical Listening
Listen for understanding while suspending judgment
Nonjudgmental listening
- Listen with open mind
Critical Listening
- Analyzed & evaluate the message
Weasel Words
- are those terms whose meanings are slippery & difficult to pin down
Euphemisms
- Make the negative & unpleasant appear positive & appealing
Jargon
- is the specialized language of a professional class
Gobbledygook
- is overly complex language that overwhelms that listener instead of communicating meaning
Surface & Depth Listening
Surface Listening
- Literal meaning of words/sentence
Depth Listening
- Listen to underlying messages
Focus on both verbal & nonverbal messages
Listen for both content & relational messages
Make special note of self-referential statements - statements referring back to speaker
Don't disregard surface or literal meaning
Active & Inactive Listening
Active listening
- Process of sending back to the speaker as what you (as a listener) think the speaker meant
Check your understanding of what the speaker said/meant
Let the speaker know you acknowledge & accept his feeling
Stimulates the speaker to explore feelings & thoughts