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Telephony CDW, Pain Gain Task - Coggle Diagram
Telephony CDW
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Scope
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Does not include lines for life critical services - lifts, fire alarms, emergency calls.
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Stakeholders
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users - different types
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Location - no allocated desk - activity staff,
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HO working from home - no company mobile, Finance; Emma's
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Company Mobile
With Desk - M Spellman, Russell, Richard Keeley,
Without Desk - e.g. ROM, Shops Regional
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Objectives
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Single line (with QOS Quality Of Service to dedicate bandwidth to voice, video and data)
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Strategic
Roadmap: hardware-based telephony PBX solutions with software-based telephony solutions
multiple systems, some of which are end of life / support, some of which will need updating because of switch from copper to fibre, and which incur costs that can be avoided (cost of ownership and of calls). Better support working from home.
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