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Week 9 - Critical Perspectives on Management - Coggle Diagram
Week 9 - Critical Perspectives on Management
An ideal Worker and the Professional Identity
Who is an ideal worker?
Employees are expected to prioritise work ahead of family, personal needs and health. Thus, an ideal worker is someone who is totally committed to and always available to fulfil their work duties.
What is a Professional Identity?
Goals, values, beliefs, norms and interaction styles that are associated with a given role.
2 forms: Expected and Experienced Expected - An employer's expectations are of paramount importance Expected - Centered around one's own expectations and beliefs.
Conflict can arise when a worker's experienced identity doesn't align with the expected identity
How do Organisation Control Employee's Professional Identity
Mechanisms for identity control include structure of work and perform evaluation
Reinforcing this structure of work can be achieved through reward systems such as promotions or holidays. Employees will adhere to the expected identity because they want to continue to receive the positive reinforcements.
Structure of work: One must always be available when the employer demands - Eg. if the employer emails you at 10:30pm you need to get back to them. Those who fulfil these requirements are the one's managers actively seek to reward.
How do Employees Cope with Conflicting Professional Identities
If one's expected and experienced professional identity are in synch (align) they are in congruent and unlikely to experience conflict
Employees copy with this conflict by 'straying' from the expected identity - this can be done by either passing or revealing
Passing: The intentional or accidental misrepresentation of membeship of the expected identity - camouflaging the truth - Eg. I am 'working' from home
Focusing on cultivating a client base, working on internal projects to reduce travel time, working from home
Revealing: The intentional or accidental disclosure on non-membership of the expected identity - Telling the whole truth
Applying for reduced workload, seeking parental leave
Passing or revealing shows how professionals can control their personal information
Integrated Identity Management
Combination of Passing and Revealing
Factors that influence the use of passing and/or revealing: Audience status (pass to higher status) (reveal to lower status), the closeness of relationship (pass to distant) (reveal to close), perceived access to formal accommodations (reveal if we have access to formal accommodations - parental leave), extremity of the conflict experienced (the more extreme the circumstances are the more lielly one is to reveal because we are ill equipt to effectively pass
Efforts to pass or revels to one audience can spil over and influence the perceptions held of the professional by other audiences
Passing to high status audiences tends to facilitate passing to equal or low status audiences
Revealing to close colleagues often results in informal re-structing of work
Revealing to high status audiences often results in revealing to broader audiences across the organisation
Consequnces of using Integrated Identity Management Strategies
Women are less likely to engage in strategies that allows passing to high status audiences and are more likely to reveal. This is because women are more likely to utilise formal accommodations.
Men are equally likely to use passing and revealing
External perceptions and performance evaluation
Those who embrace the expected professional identity and those who pass are more likely to have high performance ratings
Low performance ratings are more likely to be given to those who reveal