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Organisations long- term success - Coggle Diagram
Organisations long- term success
managing
relationships
stratgies & actions
stakeholder anlaysis
stakeholder interests
stakeholder power
internal
external
emploee involvement
job design
job satisfaction
shared ownership
empowrement
trust in managment
formal appraisal
feedback
trade unions
quality gap model
risk assesment
risk management
resilience
recovery
likelihood matrix
impact matrix
key stakeholders
emploees
customers
relationship marketing
internal marketing
customer satisfaction
customer value
customer retention
customer loayalty
long term view
long term customer
feedback
profitability
cost effectiveness
Quality
customer expectations
customer satisfaction
customer perception
5 dimension
Tangibles
reliability
responsiveness
assurance
empathy
Operations