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Interpersonal and Organization Communication - Coggle Diagram
Interpersonal and Organization Communication
The nature and function of communication
Functions of communication
motivation
clarifying
emotional expression
control
information
What is communication?
Transfer and understanding of meaning.
interpersonal communication
organizational communication
Methods and challenges of interpersonal communication
Barriers
Emotions
Sociocultural
words mean different things to different people
Cognitive
information overload
filtering
make information appear more favorable to the receiver
National culture
Overcoming the barriers
Listen actively
developing empathy with the sender
Constrain emotions
calm down and get emotions under control before communicating
Simplify language
Watch nonverbal cues
Feedback
Method
body language
verbal communication
nonverbal communication
Effective organizational communication
Direction of flow
laterally
same organizational level
diagonally
upward
from employees to managers
suggestion box, employee attitude surveys, manager-employee discussions, etc.
downward
town hall meetings
managers to employees
Networks
wheel
all channel
chain
Formal versus informal
Workplace design and communication
collaboration
learning
focus work
socialization
Becoming a better communicator
Speaking skill
Writing skill
Persuasion skill
Reading skill
Communication issues
employee input
employee suggestion box
Managing the organization's knowledge resource
Communicating ethically
not to distort the truth or manipulates audience
Communication in digital connected world
legal security issues
personal interaction