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ELVIRA SANTIN MICE - Coggle Diagram
ELVIRA SANTIN MICE
How leads arrive to hotel?
Business trips, sales calls, hotel site inspections, etc.
Convenio Bureau/ Turisme de Barcelona
Mi Leads (Marriott hotel internal sales - hotel to hotel, cross-sale
Direct requests: phone, email & walk-in
GSO (Global Sales Offices)
CVENT
Other web page or intermediaries (HPN,
Hotelplanner, Meeting Select, HRS, etc )
Group process lead to confirmation
Follow up
Negotiation fo contract conditions
Send proposal
Contract signature
Group process lead to confirmation
Follow up
Negotiation of contract conditions
Send proposal
Contract signature
Lead qualification
Needs and preferences
Competitors and budget
Type of group and purpose
Key to confirm
Internal operations once group is confirmed
Opera sales and catering system
Handover to meetings and events dpt
Contract is received