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EMOTIONAL INTELLIGENCE - Coggle Diagram
EMOTIONAL INTELLIGENCE
self-management skills
deep understanding of one's emotions, strengths, weaknesses, needs and drives
are neither critical unrealistically optimistic
honour honesty
understand their feelings affect others
Relationship Management Skills
Empathy
Thoughtfully considering other's feelings along with additional factors when making decisions
increases reliance on terms
rapid rate of globalisation
war on talent (mentoring and coaching)
Social Skills
Culmination of other dimensions of emotional intelligence
A core task of being leader is "managing relationships" with others
Influencing people to move in the same direction as
Those with strong social skills:
Wide network within and outside organisation
Easily establish common ground with a diverse range of people
Motivation
the
desire to "achieve"
beyond expectations as well as everyone elses
want to achieve for the sake of achievement
not for external rewards (e.g. money)
Individuals who continuously raise performance bar
tend to track their progress
Better equipped to deal with feed back
View feedback as informative and an opportunity to move forward
Learning Emotional Intelligence
Genetic component
EQ product of limbic system
LS governs feelings, impulses and drives
Brain learns best through motivation, extended practice, and feedback
Training LS takes longer than training neocortex
neocortex governs analytical and technical ability
Nurture component
EQ increases with age
Age =/= heightened EQ
Requires sincere desire and commitment from learner
Easier to learn regression analysis (maths apparently) than empathy
identifying self-aware individuals
can speak about their emotions
frank in admitting failure
recognise their limitations+strengths
Emotional intelligence refers to
Competencies related to one's ability to recognise
To manage
EMOTIONS - of others as well as those they interact with
Can improve organisational success and performance along
self-regulation
not bound or controlled by their feelings
control their feelings and use as advantage
likely to create trusting and inclusive work enviroment
lead to greater integrity