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Emotional Intelligence (Management) - Coggle Diagram
Emotional Intelligence (Management)
Emotional Intelligence
Refers to competencies related to one's ability to recognize, understand & manage their own emotions as well as those of others they interact with.
The Need for emotional Intelligence
IQ alone doesn't predict effective leadership & therefore organisational sucess
Empirical evidence that supports a positive relationship between emotional intelligence & leader/organisational performance
Emotional intelligence can be learned- mangers can be trained on emotional intelligence through structured long-term training programs.
Self Management Skills
Self-regulation
Those with self-regulation are not bound or controlled
by their feelings
They are able to control feelings and use them to their
advantage
Why does self-regulation matter?
Leaders in control of their feelings are more likely
to create trusting and inclusive work environments
Motivation
Have desire to achieve beyond expectations
attempt to make their performance better.
Have strong passion for what they do
Self-awareness
Self-aware individuals: Have a deep understanding of one's emotions, strengths, weaknesses, needs, drives.
Identifying self-aware individuals: 1.
Ability to speak accurately about their emotions
Frank in admitting failure
Recognise their limitations as well as strengths
Relationship Management Skills
Empathy
Definition: Thoughtfully considering the feelings of other people (for managers this would be in regard to their subordinates)
Empathy is more important due to an increased reliance on teams and groups
A rapid rate of globalisation has made empathy important for bridging cultural boundaries
Social Skills
Culmination of other dimensions of emotional intelligence
A core task of being a leader is "managing relationships' which involves the use of social skills.
Persuading people to share their goals and aspirations in order to work towards a common goal in the workplace.
People with social skills have:
A wide network outside the organisation
Able to easily establish a common ground between employees
Can Emotional Intelligence be Learned?
Genetic component to emotional intelligence
Emotional intelligence a product of the brains limbic system governing feelings, impulse and drives.
The limbic system learns best through motivation extended practice and feedback
Training the limbic system takes a lot longer than training the neocortex governing analytical and technical ability
Nurture also plays a significant role
Emotional intelligence with age
Age doesn't guarantee heightened emotional intelligence
Requires sincere desire and commitment from the learner