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Catering and conference executive - Coggle Diagram
Catering and conference executive
Duties
Search new clients and develop new market segments, negotiate contracts and maintain the current customers
Direct the catering fields and processes
Train team members and hire new ones if necessary
Communicate with supervisors and other departments
How leads arrive to hotel
Global Sales Offices
Mi Leads (Marriott hotel internal sales -
hotel to hotel, cross-sale)
Convention Bureau / Turisme de Barcelona
Direct requests
Other intermediaries
Business trips
Leads qualification
TYPE OF GROUP AND PURPOSE
Market and purpose visit
NEEDS AND PREFERENCES
Priorities and key factors
COMPETITORS AND BUDGET
KEY TO CONFIRM
Personalize the enquiry once all the information has been collected from client to cover all requests and needs
Group process lead to confirmation
Send proposal
Proposal sent to client oncce the info has been collected
Follow up
Call client to clarify he has received it (24h later)
Ask if he has any other proposals
Contact again him later
Negotiation of contract conditions
Include terms and conditions
Contract signature