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Block 3 - Building long-term success - Coggle Diagram
Block 3 - Building long-term success
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Cost of quality
six sigma
reduces cost
quality increase
application
prevention costs
Terms
QA
QC
control tools
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histogram
control chart
Pareto chart
Cause & effect diagram
Stratification table
monitor
eliminate
causes
unsatisfactory performance
perception based
Zone of tolerance
Quality gaps model
dimensions
tangibles
reliability
responsiveness
Assurance
Empathy
strategic
importance-performance matrix
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appropriate
prioritisation
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element
organisational culture
problem solving
balancing needs
accounting
measuring
issues
choices
historical cost
problems
ignoring
price inflation
true item costs
manipluation
fair
deprival
GAAP
statements
good quality info
Innovation value chain
integrated flow
Change Management
purpose
weaknesses
strengths
room to grow
stakeholders
culture changes
critical mass
organisational commitment
encouragement
2 more items...
short term
objective
1 more item...
long term
Diffusion of Innovation
diffused
transformation
responsibility
Constancy
stability
balance
change- orienated
constant
resistance
hesitancy
human side
prevailing social system
enough people
self- sustaining
1 more item...
8 step
vs change leadership
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incubators
accelerators
terms
short
extension
existing products / ideas
long
development
long waves
product life
Schumpeter's waves accelerate
Surfs up
medium
relaunch
product recreation
cycles
business
virtous
vicious
culture
sustainable
social progress
Disruptive qualities
Creative destruction
Capitalism
effects
employment
innovation
Systematic cycles
Economic stability
deprivation
stakeholder
analysis
power vs interest matrix
D- Key players
C- Keep satisfied
A- minimal effort
B- Keep informed
political games
soft skill
political astuteness
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business
management
framework
personal
interpersonal
reading people / situations
alliances & alignment
strategic direction & scanning
competing
values
interests
organisational power dynamics
goals
workers voice
listened
expression of needs
channels
direct
linked
trust in management
job satisfaction
increase
non-union representation
Indirect
intermediary
collective representation
union
declining
heard
job design
flexible working
empowerment era
CEO gap pay
balance
employee welfare
negotiation
between managers
grievance handling
bargaining
participatory
inclusive
group problem solving
situations
lose-lose
win-win
transformation
employment
employability
unemployment
job insecurity
declining wages
less bargaining power
benefits
cost-effective
retain customers
customer
loyalty
Relationship marketing loyalty ladder
life cycle
Five phases
awareness
exploration
expansion
commitment
dissolution
Indicators
psychological
behavioural
economic
value
satisfaction
(Conway and Swift, 2000)
customer orientated
commitment
trust
Service-dominant Logic
types
classic market
special market
mega
Nano
B2B
states
migration mechanisms
con-trusts
commitment
trust
norms
dependence
Transactional VS relational
sell brand
staff
benefits
coherent
brand identity
communicate
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1 more item...
employee types
champions
agnostics
cynics
saboteurs
dimensions
line management
team peer
project peer
corporate
critical service interaction
unfair customers
verbal abusers
blamers
rule breakers
rule makers
opportunists
returnaholics
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threats
external environment
respond
transparency
measure success
sales
gross margin
awareness
new product number
market share
relative price
customer satisfaction / dissatisfaction
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distribution
brand / customer equity
Basic materiality matrix
Operational Risk
Key terms
severity
minor
major
severe
negligible
Likelihood
unlikely
likely
almost certain
rare
Risk
management
balancing
costs
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risks
mitigating actions
Ericsson's strategies
1 more item...
assessing
quantifying
Risk assessment matrix
analysis
perception
classification
low
high
medium
very low
type
reputational
operational
financial
physical
Sources
Supply failures
operational process
product / service design
customer
Environmental disruption
places
human capital
deliberate actions
customers
organisational
failure
internal processes / procedures
resilience
performance objectives
ORM programme
5 objectives
processes
ability
respond / withstand
unwanted events
exploring opportunities
future
big idea
vs management
measurement
types
person
traits
charismatic
non-charismatic
personality
qualities
result
position
top level
distribution
purpose
process
followership
context
outcomes
strategic leadership
psychological
perspectives
strategic
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development
ensemble
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direction
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focus
organisation
vision
goals
forward thinking
inspire action
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golden circle
theories
Two factor theory
Maslow's hierarchy of needs
culture
multicultural
global
Gender
women
stereopyping
development
skills
