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Events in Hospitality - Le Meridien Bcn - Coggle Diagram
Events in Hospitality - Le Meridien Bcn
Elvira Santín (Catering & Conference Executive)
Main responsabilities
Preaparation of projects according to clients needs
Calculate the capacities of the halls, conference centres or meeting rooms according to the set-up
Interact with clients to obtain requirements and needs
Budget management and billing
Site visits with clients
Skills
Administration and organisational skills
Negotiation
Budget management
Typing skills
How leads arrive to hotel
Business trips, sales calls, hotel site inspections, TTAA
Convention Bureau / Turisme de Barcelona
Mi Leads (Marriott hotel internal sales - hotel to hotel, cross-sale)
Direct requests: phone, email & walk-in
GSO (Global Sales Offices)
CVENT
Other web pages or intermediaries
LEAD QUALIFICATION
Needs and preferences
Competitors and Budget
Type of group (nationality) and purpose (incentive, convention, congress...)
Key to confirm
Group process lead to confirmation
Follow up
Negotitation of contract conditions
Send proposal
Contract signature
Internal operations once group is confirmed
Opera Sales & Catering system
Handover to meetings and events dpt.
Contract is received
Other information
USA the most demanding market
All departments are equally important: TEAM WORK
Main purpose of Groups Dpt: understand clients needs and cover them