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Emotional Intelligence - Coggle Diagram
Emotional Intelligence
Emotional Intelligence
Competence in
Emotions
Understand
Recognize
Manage
Need for EI
IQ insufficient
Predict Success
Positive relationship between
Emotional intelligence
Org Performance
Leader performance
Can be learned
Can be trained
Emotional intelligence: self-management skills
Self-awareness
deep understanding of other's
emotions
strengths
weaknesses
needs
drives
neither overly critical nor hopeful
understand how their emotions affect other things
identify
speak their emotions accurately
frank in admitting failure
recognise their limitations and strengths
Self-regulation
not bound or controlled by their feelings
able to control and use them
create trusting and inclusive work environments
enhance integrity in decision-making
Motivation
effective leaders
achieve beyond expectations
achieve for the sake of achievement (not reward)
attempt to raise the performance bar
better equipped to deal with failure
strong passion for what they do
Relationship-Management skills
Why empathy?
Team reliance
War on talent
Rapid globalisation
Social skills
Culmination of EI
'Managing relationships'
Core task
Influence people
Strong social skills
Wide network
Establish common ground
Learning Emotional Intelligence
Genetics
Limbic system
Learns through motivation, extended practice
Training takes longer than neocortex (analytical and technical)
Governs feelings, impulses, drives
Nurture
Requires desire and commitment
Analysis easier to learn than empathy
Increases with age
Doesn't guarantee increase