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Integrated Project: ISS/PWC - Coggle Diagram
Integrated Project: ISS/PWC
Vested collaboration between ISS facility services and PwC :
objectives:
Deliver first class integrated facility services
Be the best facility management company for PwC
Create an inspiring environment to attract, satisfy, and retain business and FM talent
Be an industry leader in corporate responsiblity
The financial reporting is innovative and transparent
ISS services:
Maintenance
Renovations
Catering
Cleaning
Security
Hospitality services
Facility management
Projects
Document management
Waste management
Process of waste handling:
People throw away their waste, they can do this in the right or wrong bin
The floorhost collects the waste of the workfloors and brings it to the waste storage downstairs
The waste manager checks the waste storage every day. He notices how the floorhosts seperate the collected waste. If there are points of attention, he will communicate this with the whole team during the teamboard.
The waste is handled by Suez
Principles of persuasion:
Reciprocity
(People are obliged to give back to others the form of a behaviour, gift, or service that they have received first)
Scarcity
(People want more of those things they can have less of)
Authority
(People follow the lead of credible, knowledgeable experts)
Consistency
(Be consistent with the things they have previously said or done)
Liking
(Prefer to say yes to those that they like)
Consensus
(People will look to the actions and behaviours of others to determine their own)
3 main reasons for resistance:
Reactance
Scepticism
Inertia
Circular Economy
4 Loops (From most value to less)
Reapir, Maintenance & Upgrade
Reuse
Remanufacturing
Re/Upcycling
3 key principles
No waste
Value is maintained
Consider economic framework conditions
How to do
Source Reduction and Reuse
Recovery and Recycling
Landfills
4.Combustion/ Incineration
Composting
ISS
Vision
''We are going to be the world's greatest service organization''
Mission
''Service performance that facilitates our customers' purpose through people empowerment''
Values
Honesty: we respect
Quality: we deliver
Responsibility: we care
Entrepreneurship: we act
General
ISS Group is one of the world's leading facility services companies, operating worldwide.
ISS Way' strategy
The essence of ISS is to provide service excellence to empower our customer's business. We are focused on how we can meet our customers' needs, the outcome of our services and on how it helps them achieve their business goals.
Leader ship principles
We have passion about performance
We punt the customer first
We encourage innovation
We treat people with respect
We lead by example
We lead by empowerment
We develop ourselves and others
Teamwork is at the heart of our performance
We are one company, one brand, one strategy
Corporate responsibility
Our approach is built on taking good care of our employees and the environment, as well as our customers. Our value proposition requires us to deliver excellent services to customers and protect their brand and reputation while working on their sites
Sustainable Development Goals
5: Achieve gender equality and empower all women and girls
6: Ensure availability and sustainable management of water and sanitation for all
8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
10: Reduce inequality within and among countries
12: Ensure sustainable consumption and production patterns
13: Take urgent action to combat climate change and its impact
16: Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
Circular Integration PWC
Reasons why?
We take responsibility: International agreements emphasize the role of the business community
Our employees expect strong ambition: Our employees expressed low appreciation for our commitment to the environment
Walk the talk: We advise our clients on important megatrends. It is evident that we ourselves must also respond to this
Goals:
We want to become 100% circular latest in 2030.
We want to integrate the sustainable development goals in our strategy
We want to bring significant value to build the social enterprise sector
We want to work integrated and bring outside-in perspectives
Dream > we will become the knowledge centre in the field of circular catering in the Netherlands
Impact areas: air mobility, car mobility, energy, waste and procurement
Circular budget to:
Define the environmental budget to invest in measures to stimulate circularity and to reduce our carbon footprint
Pay for offsetting of our carbon footprint
From policy to practice:
Coherence between ISS - PwC objectives/KPI:
Zero waste
Protein transition
Packaging
Food waste
CO2
Locally responsible purchasing
Next steps:
From animal to vegetable
Realization of the circular Plaza
Plastic design
Giant Leaps (managing footprint)
Sustainable products
Get more people in motion