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BUILDING LONG-TERM SUCCESS - Coggle Diagram
BUILDING LONG-TERM SUCCESS
Employee Relations
negotiations
Union power
Direct voice
Flexible working
employee empowerment
job satisfaction
Operational Risk
Hazard
liklihood
impact
risk assessment matrix
mitigation
operational resilience
Relationship marketing
brand
customer loyalty
customer satisfaction & value
innovation
Internal Marketing
Staff
customer service expectations
training
understanding the brand
Customer experience