teams polycom set-up

Networking Pre-requisites

ISE Mac-Address

Ensure Port Configuration

Boot to Polycom

Ask for device admin password

Teams tries to verify settings

Expected behavior break

Alerts that device is not compliant

Probable Causes/Solutions

1) I mis-applied the user PIN from device settings rather than the inTune Portal App

This caused an issue where the end-user locked the device out and requiring a hardware reset of the device

2) I am mis-understanding or not aware of a pre-requisite

Apply User PIN

InTune verifies compliance

Process never gets to inTune Portal to create inTune App User PIN

Issue 1

Teams login loop - unable to access inTunePortal to adhere to compliance policy

Issue 2
Unable to set-up new device -
Device is not able to connect to inTune Portal App

Probable Causes/Solutions

I am mis-understanding or not aware of a pre-requisite

error could not sign in. you will need to sign in again. if you see this message again please contact your company support

occurs after a device reset

Teams confirms settings

1) onsite - provides networking info

get mac address of phone - give to offshore

plug phone to port

2 ) offshare - validates and applies network settings

ise mac address

complete port configuration

id port

3) onsite - logs into device and completes deployment

1) power on phone

2) End-User login into teams

pins/passwords

Polycom

default password "456"

is there separate pin/password for ❓

Teams

inTune Portal

3) complete inTune Portal requirements

a) register

b) comply

3) press status notification on Teams Phone Screen (only shows up for about 3 seconds)

teams login will path to inTune portal login

create device lock Pin (6 alphanumerical)

4) Change Polycom Adminpassword

default is "456"

5) End-User create Teams Pin