Please enable JavaScript.
Coggle requires JavaScript to display documents.
List and explain Juran's main contribution to the quality movement. -…
List and explain Juran's main contribution to the quality movement.
INTERNAL CUSTOMER
the person will be a process carrying out some transformation or activity.
Juran maintained that at each stage was three role model
PROCESS
CUSTOMER
SUPPLIER
QUALITY
three classes of cost Quality
APPRAISAL COST: Inspection, compliance auditing and investigations.
PREVENTION COSTS: TRAINING, PREVENTION AUDITING, PROCESS IMPROVEMENT IMPLEMENTATION.
FAILURE COST: Scrap, rework, corrective action, warranty claims, customer complaints and loss of customer.
JURAN DEMONSTRATE THE POTENTIAL FOR ICREASED PROFITS THAT WOULD RESULT IF THE COST OF POOR QUALITY COULD BE REDUCE.
DEFINITION: Product features that meet customer needs.
-higher quality enables company to:
increase customer satisfaction
make product salable
meet competition
4.increase market share
provide sales income.
secure premium prices
the major effect is on sales.
usually, higher quality cost more.
JURAN TRIOLOGY
to attain quality, it is well to begin by establishing the "vision" for the organization, along with the policies and goals.
Trilogy shows how an organization can improve every aspect by better understanding of the relationship between processes that plan, control, and improve quality as well as business results.
3 component
Quality planning
Quality control
Quality Improvement
JURAN 10 STEPS TO QUALITY IMPROVEMENT
provide training
carry out projects to solve problem
organise to reach the goals
report progress
carry out projects to solve problem
set goals for improvement
give recognition
Build awareness of the need and opportunity for improvement
communication result
maintain momentum by making annual improvement part if the regular systems and process of the company.
keep score
BREAKTHROUGH CONCEPT
like Deming cycle, juran's breakthrough concerns itself with the product or service life cycle.
in essence, this splits it up into two areas
journey from symptom to course
journey from cause the remedy
PARETO PRINCIPLE
pareto distribution applied to much more than just the wealth of the population
recognized that 20% of the defects were causing 80% of the problem
Applied Pareto's principle (80/20) to quality control
VOICE OF THE CUSTOMER (VOC)
The voice of the customer (voc) describes the spoken and unspoken true needs of the recipient of one's goods or services.
the customer can be both internal and external, and its voice cannot be overlooked