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(LO2: Self-Management Skills, LO1: What is Emotional Intelligence?, LO3:…
LO2: Self-Management Skills
Self-Regulation
Motivation
Self-Awareness
LO1: What is Emotional Intelligence?
THE NEED FOR EMOTIONAL INTELLIGENCE
Empirical evidence that supports a positive
relationship between emotional intelligence and leader/organisational performance
Emotional intelligence can be learned - managers can
be trained on emotional intelligence through structured long-term training programs
IQ alone does not predict effective leadership and
therefore organisational success
EMOTIONAL INTELLIGENCE
Emotional intelligence refers to competencies related
to one’s ability to recognize, understand and manage their own emotions as well as those of others they
interact with
LO3: Emotional Intelligence: Relationship-Management Skills
EMPATHY
Thoughtfully considering other’s feelings along with
additional factors when making decisions
Why empathy?
Rapid rate of globalisation
War on talent (i.e. mentoring and coaching)
Increasing reliance on teams
SOCIAL SKILLS
A core task of being a leader is ‘managing
relationships’ with others
Influencing people to move in the same direction
as you
Culmination of other dimensions of emotional
intelligence
Those with strong social skills:
Easily establish common ground with a diverse
range of people
Wide network within and outside organisation
LO4: Can Emotional Intelligence Be Learned?
Genetic
Product of the brain's limbic system
Feelings, Impulse, Drives
Motivation, Extended Practice, Feedback
Limbic system is harder to train than Neocortex
Nurture
Emotional Intelligence increases with age (not guaranteed)
Requires sincere desire and committment
Easier to learn regression analysis than empathy