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Block 3: Building Long Term Success image, Sustainability, image, image,…
Block 3: Building Long Term Success
Politics
:globe_with_meridians:
Political astuteness
Framework
Political contexts (games)
Stakeholders :
Innovation and time
:timer_clock:
Medium term
Investment required
Short term
Extension of current product
Long term
New approach
Business/product cycle
Virtuous circles
Economic waves
Positive or negative
:silhouettes:
Employment Relations
Employee inclusion
Organisational culture
Participatory employment
Organisational leadership
Employee voice
Empowerment
motivation
Flexibility
Values
New challenges
Interactions between employee- employer
Law
Employee rights
Contracts
Organisational policies
New management
Changes
innovators
early adopters
early majority
late majority
legards
New vision
Strategies
Leadership
Motivation
Golden Circle
Why
Who
How
Theories
Maslow's Hierarchy of needs
Hertzberg's two factor theory
Quality
:check:
Quality assurance
Quality control
Zone of tolerance
Quality gaps model
Dimensions of quality service
Importance performance matrix
Four zones
'Excess' zone
'Appropriate zone'
'Improve zone'
'Urgent action'
Accounting for values
:moneybag:
Shareholder value
Objective value
Measuring choices
Historic cost
Fair value
Deprival value
Creating shared value
Corporate Social Responsibility
Corporative strategy
Collective impact
Common agenda
Measuring results
Mutually reinforcing activities
Continuous communication
Backbone organisation(s)
:eight_spoked_asterisk:
Operational risk and resilience
Hazards
Supply
Human error
Organisational
Costumer
Impact
Impact matrix
Environmental
Organisational
Safety
Financial
Public reltations
Likelihood
Improving performance
Risk Stages
Marketing
:iphone:
Long- term relationship
Prospect
Purchaser
Supporter
Partner
Advocare
Client
Cost effective
Customer loyalty
Sustainability
