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Block three - Building long term success - Coggle Diagram
Block three - Building long term success
Global green new deal (GGND)
Employment
Energy security
Reduced climiate risks
International cooperation
Greenhouse Gas mitigation
Road map
Politics of business and management
Stakeholder analysis
Stakeholders 'any group or individual who can affect or is affected by the achievement of the organisations objectives' Freeman 1984
aim to understand main stakeholders and their characteristics
Johnson et al 2008 the power vs interest matrix
tool for political analysis
managing political context
Hartley and Fletcher framework
Personal skills
Interpersonal skills
Reading people and situations
Building alignment and alliances
Strategic direction and scanning
Employee relations
studies interactions and the power relationships between employees and employers
inmpacted by the change and implementation of laws
Inclusive and participatory employee relations
Inclusion - employees have right to help and shape role
Participation - ability for employee to input and influence organisation decision
Empowerment era
Flexible working
enables employees to reach full potential
Employees individuals
employees seen as investment
Employee relation issues
hours
wages
employee welfare
working conditions
Employee voice
Direct - individual communicates
indirect - more than one voice - unions
results in job satsifaction
Importance of quaility
Quality management
recalls
quaility assurance (QA)
cost of quaility
prevention
appraisal
internal
external
quaility control (QC)
Tools of quaility control
Histogram
Control chart
scatter diagram
Pareto chart
checklist/tally
cause and effect diagram
stratification
Opertional risk and resilience
Risk assessment
Hazards
human capital
technology
customers
organisational
supply chain
Impact
Likelihood
Managing risk
Recover
reduce likelihood
reduce impact
Ericsson's
Operational resilience is the ability of an organisation to respond to and withstand unwanted events (Moore, 2017)
Relationship marketing
Benefits
Buttle 1996
Cost-effective
retaining customers = profit
customer loyalty
customer value and satisfaction
Commitment, trust, customer orientation and communication
Service-dominant logic
Types of relationships
classic market
Special market
Mega
Nano
B2B relationships