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Building long-term success, Hartley & Fletcher, politics of business…
Building long-term success
stakeholder analysis
Johnson et al. (2008) matrix : power, interest
political astuteness
personal skills
interpersonal skills
reading people & situations
building alignment and alliances
strategic direction and scanning
employment relations
employee inclusion
employee participation
'empowerment era'
flexible working
change management
organisational change
resistance to change
sustainable transformation
accounting for values
shared value
historical accounting
deprival value
fair value
Rappaport 'Ten ways'
shareholder value
quality & improvement
quality control
quality assurance
continuous improvement
strategic improvement
importance-performance matrix
operational risk
likelihood
impact
hazard
risk
sources
operation failures
customer failures
supply failures
design failures
risk assessment matrix
resilience
managing risk
risk mitigation
marketing in the long-term
internal marketing
business to business
relationship marketing
business to business
crisis management
Hartley & Fletcher
politics of business
