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((B207 Reading Block 3: Building long-term success)) - Coggle Diagram
B207 Reading Block 3: Building long-term success
Leadership and management
Leadership
Vision
Followers
Motivation
Golden Circle
Theories
Herzberg’s
Maslow’s
Management
Efficient operations
Gender
Marketing
Relationship Marketing
Types of relationships
Three types
30Rs
Ladder of loyalty
Relationship life cycle
Purpose
Customer retention and satisfaction
Customer loyalty
Long-term engagement
Benefits
2 more items...
Quality
The quality gaps model
Perceived quality
Quality systems
Importance-performance matrix
Operational risk
Measuring success
Financial and non-financial measures
Basic materiality matrix
Business-to-business
Relationship states
Transactional
Transitional
Communal
Damaged
Key relationship constructs
Commitment
Trust
Norms
Dependence
Strategies
Authentic consumer orientation
Service-dominant logic
Internal maketing
Benefits
Coherent brand externally
Goals for staff to focus on
Staff helps to build relationships
Staff feedback
Strategic management of internal relationships
Line management
Team goals
Project goals
Employee engagement
Commitment
Awarness
Belonging
Understanding
Power
Societal perspective
Organisational perspective
Political game
Political astuteness skills
Stakeholder analysis
Employment Relations
Perspectives
Economic
Exchange
Legal
Legal contracts
Regulation
Negotiations
Improved productivity, quality and financial performance
Employee inclusion
Employee participation
Employee involvement strategy
Role involvement management
Empowerment
Flexible working
Co-operative business model
Employee voice
Profit share
Job satisfaction
Organisational involvement management
Twenty-first century
Decline of union power
Employers more powerful
Pay inequality
Shareholder Power
Diverse careers and greater individual bargaining power
Issues
Empowerment - less about the welfare of employees
Flexible working only as add on
Innovation
Cycles
Business cycle
Product life cycle
Virtuous cycle
Vicious cycle
Time
Long term
Short term
Medium term
Concepts
Creative Destruction
Artificial Intelligence
Change management
Need for change
Resistance
Bottom-up
Diffusion of Innovation
Sustainable Transformation
Change leadership
Visual dialogue
Culture of Innovation
The Innovation Value Chain
Value player
Value
Social Value
Corporate Social Activism
Social Media
Millennials
Conservatives
Liberals
Shareholder value
Long term value
Performance measurement
Financial reporting
Accounting measurements
Shared value
Government Regulation
Opportunities
Product
Value chain
Cluster
Collective impact
Weaknesses
Unoriginal
Ignores the tensions between social and economic goals
Naive about the challenges of business compliance
Shallow conception of the corporation’s role in society