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Block 3: Building long-term success, politics-clipart-political-factor-1,…
Block 3:
Building long-term success
Politics
Analysing political context
Identifying goal influences
Strategy development
Separate key players (stakeholders)
Stakeholder analysis
Interest vs Power matrix
Keep Satisfied (High power v low interest)
Key Players ( high power v high interest)
Minimal effort (low power v low interest)
Keep informed (low power v high interest)
Managing political context
Political astuteness
Reading people and situations
Building alignment and alliances
Interpersonal Skills
Strategic direction and scanning
Personal Skills
Importance of quality
Cost
Appraisal cost
Internal costs of defects
Prevention cost
External costs of defects
Quality assurance
Quality control
Tools to control quality
Scatter diagram
Control Chart
Histogram
Pareto chart
Checklist/tally
Cause and effect diagram
Stratification
Quality systems
Improving performance
#
Important performance matrix
Appropriate
Improve
Excess
Urgent action
Operational risk and resilience
Risk
Unwanted/negative consequence
Resilience
#
Response to a risk
Managing risks
Reduce the likelihood
#
Recover
Reduce the impact
Hazards
Technology
Customers
#
Human capital
Organisational
#
Supply
Impact
Impact matrix
Public relations
Environmental
Financial
Safety
Organisation objectives
Likelihood matrix
Complexity of process
Industry history
Degree of control over factors
Percentage of occurrence
General impression
Marketing
Relationship marketing
Benefits
Cost effective
#
Retaining customers
Loyalty
Customer Value
#
Customer Satisfaction
#
Internal marketing
Types of communication
Line management
Internal team peer
Internal project peer
Internal corporate
Clear brand identity throughout
Crisis management
#
Types
Internally generated
Externally generated
Managing issues
Form response
Acknowledge
Access incident
Issue response
