Week 8: Emotional Intelligence

Emotional Intelligence

Can it be learned?

Self Awareness

Relationship Management skills

Competancy of one's ability to recognise, understand, and manage the emotions of their own & those they interact with

Need for Emotional Intelligence

IQ alone doesn't predict effective leadership & organisational success

Empirical evidence supporting positive relationship between emotional intelligence & leader/organisational performance

can be learned (managers can be trained for it through structured long-term training programs)

Self Regulation

Motivation

Self Aware Individuals

Neither overly critical/unrealistically optimistic

Understand how their feelings affect them, others, and job performance

deeply understanding one's emotions, strengths, weakness, needs, drives

Identifying Self aware individuals

Can speak about emotions accurately

Frank in admitting failure

recognise own limitations & strengths

Able to control feelings & use them to their advantage

Why it matters- leaders in control of feelings more likely to create trusting & inclusive work environments

People with self regulation not bound/controlled by feelings

Effective leaders

achieve for sake of achievement, not external rewards

Try to raise performance bar constantly

have desire to achieve beyond expectations

Better equipped to deal with failure

passionate about what they're doing

Empathy

Why Empathy

Thoughtfully considering other's feelings along with additional factors when making decisions

rapid globalisation rate

war on talent (mentoring & coaching)

Increase team reliance

Social Skills

Core task of leader: managing relationships (above, below, parallel, or outside organisation)

Influence people to move in same direction of you

Culmination of other dimensions of emotional intelligence (to allow competancy across organisational functions)

People with strong social skill have wide network in & out of organisation & can establish common ground with diverse range of people

Nurture component

Genetic component

A product of limbic system (controls feelings, impulses, and drives)

learns best through motivation, extended, practice, and feedback

Some people inherently inclined to develop skills

training takes longer than training neocortex (controls analytical and technical ability)

Age not guaranteed increased emotional intelligence (includes experience, individual openness)

requires sincere desire & commitment from learner

Emotional intelligence iEQ) Increase with age

Easier to learn regression analysis than empathy