Week 8: Emotional Intelligence
Emotional Intelligence
Can it be learned?
Self Awareness
Relationship Management skills
Competancy of one's ability to recognise, understand, and manage the emotions of their own & those they interact with
Need for Emotional Intelligence
IQ alone doesn't predict effective leadership & organisational success
Empirical evidence supporting positive relationship between emotional intelligence & leader/organisational performance
can be learned (managers can be trained for it through structured long-term training programs)
Self Regulation
Motivation
Self Aware Individuals
Neither overly critical/unrealistically optimistic
Understand how their feelings affect them, others, and job performance
deeply understanding one's emotions, strengths, weakness, needs, drives
Identifying Self aware individuals
Can speak about emotions accurately
Frank in admitting failure
recognise own limitations & strengths
Able to control feelings & use them to their advantage
Why it matters- leaders in control of feelings more likely to create trusting & inclusive work environments
People with self regulation not bound/controlled by feelings
Effective leaders
achieve for sake of achievement, not external rewards
Try to raise performance bar constantly
have desire to achieve beyond expectations
Better equipped to deal with failure
passionate about what they're doing
Empathy
Why Empathy
Thoughtfully considering other's feelings along with additional factors when making decisions
rapid globalisation rate
war on talent (mentoring & coaching)
Increase team reliance
Social Skills
Core task of leader: managing relationships (above, below, parallel, or outside organisation)
Influence people to move in same direction of you
Culmination of other dimensions of emotional intelligence (to allow competancy across organisational functions)
People with strong social skill have wide network in & out of organisation & can establish common ground with diverse range of people
Nurture component
Genetic component
A product of limbic system (controls feelings, impulses, and drives)
learns best through motivation, extended, practice, and feedback
Some people inherently inclined to develop skills
training takes longer than training neocortex (controls analytical and technical ability)
Age not guaranteed increased emotional intelligence (includes experience, individual openness)
requires sincere desire & commitment from learner
Emotional intelligence iEQ) Increase with age
Easier to learn regression analysis than empathy