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Building Long-Term Success - Coggle Diagram
Building Long-Term Success
QUALITY
Control
Histogram
Control Chart
Scatter Diagram
Pareto Chart
Checklist
Cause And Effect
Stratification
Customer Expectations
Tangibles
Reliability
Responsiveness
Assurance
Empathy
Assurance
ISO 9002
Lean
Sigma Six
Continuous Improvement
Importance/Performance Matrix
MARKETING
Crisis Management
Internal
Acknowledge
Assess
Formulate Response
Implement Response
External
Measuring Success
Profit
Sales
Gross Margin
Awareness
Market Share
Equity
Relationship
B2B
Maintaining Long Term Relationships
Individuals
Loyalty
Retain
Internal
Staff
Invest
CREATING VALUE
Shareholder
Balance
Profit
Purpose
Stakeholder
Innovation
Cycles
Business
Product
Virtuous
Vicious
Sustainable
Value Organisation Culture
Collaboration
Value Chain
Institutional Entrepeneurs
Measuring
Accounting
Historical Cost
Deprival Value
Fair Value
Pros/Cons
LEADERSHIP
Management
Person WHO?
Result WHAT?
Position WHERE?
Purpose WHY?
Process HOW?
Strategic Leaders
Throughout Organisation
Equality
Cultural Awareness
Motivation
Hierarchy of Needs (Maslow 1943)
Motivation Factors
Hygiene Factors
Training
Reflection
MANAGING RISK
Operational Risk
Risk Assessment Matrix
Likelihood vs Impact
Hazard
Likelihood
Impact
Risk
Operational Resilience
Risk Mitigation
Strategies
Avoid
Reduce
Transfer
Share
Take
Balance risks and cost
Not all risk is equal
EMPLOYMENT RELATIONS
Negotiation
Win-Win Solution
Employee Participation/Inclusion
Empower
Autonomy
Increase Job Performance
Globalisation
Increase Employability
Highly competitive labour market
Human Resource Mangement
Government Policy
Shift from Unions
Social Priorities
MANAGING CHANGE
Change Management
Change Leadership
Improve
Constancy/Stability
Sustainable Transformation
Theory
Kotter 96 Eight Step Process
Individual
Rogers 62 'Diffusion of Innovation'
Organisation
Innovators
Early Adopters
Early Majority
Late Majority
Laggards