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B207 Block 3 Building Long-term Success - Coggle Diagram
B207 Block 3 Building Long-term Success
Managmement politics
political environment
Left or Right wing government
Key Issues
Pro Business?
Economic Climate
Key issues felt by the wider market
Stakeholders
Stakeholder Analysis
Who are your customers
what are their motiviations?
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Dealing with them
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Power Vs Interest Matrix
Managing Political context
Hartley & Fletchers Political Asstuteness Framwork
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Personal Skills
Self control
Internpersonal skills
Soft skills
Tough skills
Reading people & Situations
recognising differences
Building Alignment & Alliances
Making connections
Common ground
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Strategic direction & Scanning
Thinking long term
Corporate Activism
Corporate stand on issues
Show alignment with a view
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Cant be just for publicity
Genuine
Red / bue View
Conservative / Liberal
Relationships
Employee Relations
Employee Voice
Unions
Participaipation
Employee Involvement
Given autonomy over tasks
Given Authority to make some dessisions
Actively involved
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Motivation
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Internal Marketing
Brand
Supports Relationships
Loyaty
Critical Service Interactions
Build long term relationships
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Value Player
Customer
Relationship Marketing
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Business to Business
Dynamic Relationship
Loyalty
Motivaiton
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behaviour
Transactional
one off
Relational
Ongoing
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Opperations
Quality
Management
Sustainability
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tools
Control charts
Scatter Diagrams
Checklists /Tally
Pareto Chart
Cause & Effect diagram
Stratification
Histogram
Performance
Performance Charateristics
Operational Risk
Hazzards
Management
Reduce likelyhood
Reduce impact
Crisis Management
External
Natural Disaster
Economic Crisis
Internal
Brand sabotage
Consumer
Employee
Measure sucsess
Marketing
Sales
Leadership
Leading V's Managing
Leaders
Drive independance
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Promote inovation
Allow Participation
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Compand Loyalty
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Followers
Managers
Control
Restrict
Collective process
Stratigic
Women in the media
Values
Upbringing
Stereotypes
What can be done?
Schools
Better funding
More widspread program
More Awareness
Better communicaton
Faucett society