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Block 3: Building long-term success - Coggle Diagram
Block 3: Building
long-term success
The future
AI
Climate Change
Pandemics
Social Media
Millennial View
New business environment
'Red' and 'Blue' companies
Human Resources
Worker empowerment
Direct Voice
Waning trade union power
Teleworking
COVID
Productivity
Improving attractiveness
of business
Quality
Management
All members of org. responsible
Internal SLA's
Look for improvements
Personal responsibility
Costs
Prevention
Appraisal
Internal defects
External defects
Assurance (QA)
Control (QC)
Systems
EQFM
ISO
Marketing
Relationship
Loyalty
Ladder
Partner
Advocate
Supporter
Client
Purchaser
Prospect
Satisfaction
Trust
Service-Dominant
Internal
Why
Brand identity
Focus on staff
Relationship building
Staff response
Service Interactions
Service availability
Special requests
Special treatment
Staff response
Organisational resilience
Risk
Potential for
unwanted or
negative consequence
Resilience
Ability to respond to and
withstand unwanted event
Hazard
Impact
Likelihood
Crises
Low possibility with
vastly negative impact
Variations
Scandal
Publicised
Vivid
Emotional
Issues
Internal
Success
Key measures
Profit
Sales
Gross margin
Awareness
Market Share
Number of new products
Relative price
Other measures
Brand equity
Customer equity
Leadership
Concepts
Person
Result
Position
Purpose
Process