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Building long-term success :spiral_calendar_pad: - Coggle Diagram
Building long-term success :spiral_calendar_pad:
Innovation
Cycles
Business cycle
Product life cycle
Waves of economics
Innovation culture
Long-term
Short-term
Political context
Stakeholder analysis
Power vs interest matrix
Political astuteness skills
Value
Value agendas
Timescales
Internal / external value
Value creation
Value players
Employment relations
Perspectives
Economic
Legal
Regulation
Negotiations
Employee voice
Direct
Indirect
Unions
Flexible working
Work-life balance
Empowerment
Inclusion / participation
Role involvement
Organisational involvement
Sustainability?
Change management
Model cell approach
Resistance
Transformation
Change leadership
Accounting for value
Shareholder value
Customer value
Bases of measurement
Historic cost
Deprival value
Fair value
Shared value
Collective impact
Quality
Quality systems
Six Sigma
ISO 9000
Quality control
Quality assurance
Gaps model
importance-performance matrix
Perception
Zone of tolerance
Service quality
Tangibles
Reliability
Responsiveness
Assurance
Empathy
Operational risk
Hazard
Likelihood
Risk
Impact
Analysis
Risk assessment matrix
Management
Reduce
Avoid
Take
Transfer
Ericsson's risk mitigating strategies
Resilience
Leadership
as a person
as a position
as a purpose
as a process
as a result
Strategic leadership
Motivation
Golden circle
Why
What
How
Maslow's Hierarchy of Needs
Cultural challenges
Gender equality
Marketing
Relationship marketing
Customer lifetime value
Relationship life cycle
Customer equity
Transactional vs relational
Adversarial vs collaborative
Loyalty
Service-dominant logic
Satisfaction
Business-to-business
Dynamic relationship marketing framework
Internal marketing
Virtuous / vicious circles
Internal corporate communication
Critical service interactions
Unfair customers
Types of employees
Champions
Agnostics
Cynics
Saboteurs
Crisis management
Communication
Transparency
Measuring success
Materiality matrix