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Building Long-term Success - Coggle Diagram
Building Long-term Success
Time & Innovation
long-term/ short-term
Business Indicators
Start-Up Accelorators
Cycles of innovation
Business
Product life
Vicious
Virtuous
Long waves economic
Fostering sustainable innovation
Creative destruction
24/ 7 Capitalism
Politics of Business & Management
Context
Societal
Organisational
Power
Interest
Values
Stakeholder analysis
Political astuteness
Value
Players
Organisation
Employment relations
Negotiations
Decline of union power
Flexible working
Inclusive/ participatory
Opportunities & Challenges
Environmental
Economic
Political volatility
Empowerment
Employment to Employability
Change management
• Everett Rogers’ ‘Diffusion of Innovation’:
Innovators
Early adopters
Early majority
Late majority
Laggards
Managing resistance to change
• Sustainable transformation
Accounting for value
Creating shareholder value
Measuring issues
Measuring choices
historical cost accounting
Creating shared value Vs CSR
Collective impact approach
Quality & Improvement
Applying the cost
Quality assurance/ quality control
Managing quality
Seven key tools
Histogram, control chart, scatter diagram, pareto, checklist/tally, cause and effect, stratification
Perception based model
Zone of tolerance
Quality gaps model
• Evolution of continuous improvement
quality systems
Strategic improvement
Importance performance matrix
Operational risk
Perception
analysis
management
Hazard
impact
likelihood
Risk
Sources of risk
Supply failure
Failures of operation/ process
Product/ service design failure
Customer failures
Environmental disruption
Risk assessment matrix
Operational resilience
Managing operational risk
Risk mitigation
Marketing in the long-term
Relationship marketing
Customer loyalty/ value/ satisfaction
Service Dominant logic
Types of relationships
Special market
Classic market
Mega
Nano
Business to Business
Transactional Vs Relational strategies
Internal marketing
Communication
Critical service interactions
Unfair customers
Types of employee
Customer service expectations
Managing crises
Consumer brand saboteurs
• Employee brand saboteurs
Leadership
Management
Identifying
Training
Motivating
Culture
Gender