Please enable JavaScript.
Coggle requires JavaScript to display documents.
Building long term Success✍ - Coggle Diagram
Building long term Success✍
Teleworking (Working from home)
Merit & Demerit
The future of offices (Most offices are being redesign due to work from home while others are reducing their work space to save cost)
Technological advances
Employee and data privacy
Climate change and Energy Development 🪐
Innovation
Understanding Value and Innovation
Energy Transformation
GGND (Global Green New Deal) Road map🌍
Technology Evolution💻
Use of renewable & Complementary Technology :recycle:
Public policies
Public and private investments
Politics of Business Management
Understanding and Analysing Political context
Institution values
Managing the Political Context
Personal and interpersonal skills
Political astuteness
Stakeholder Analysis
Power and Interest matrix
How workers can be heard when unions are on the wane
Trade unions and employee voice👨🏫
Direct and Indirect organizational structure
Why voice matters
Importance of Quality and Business sustainability
Quality Management (case study on The Tumble dryer recall)
Cost associated with quality 💰
Prevention cost, appraisal cost, internal and external cost of defects
Quality Assurance and Quality control (QA&QC)
Quality Systems
Keys for Controlling Quality
Histogram, Control chart,Scatter Diagram,Pareto Chart,Checklist, Cause and effect diagram and Stratification
Employee involvement in relation to productivity
Horizons shifting
Sustainability
Empowering workers to bridge the CEO gap
Public concerns over CEO pay especially in the banking sector
Shareholders power
Empowering workers
Improving Performance📈
Performance Metrix and Improvement Plans ( Case study on Palm bay Hotel)
Operational Risk and Resilience :warning:
Hazard, Impact & Likelilhood
Managing Risk (Recover, Reduce likelihood & Reduce Impact
Relationship Marketing 👨👩👦👦
Benefits
Customers Loyalty
Customers Values & Satisfaction
Factors for building Relationship
Important factors for building successful relationship
(Trust, Commitment, Sellers and Customer orientation, Empathy)
Types of Relationship
Classic Market Relationship
Special Market Relationship
Mega Relationship
Nano Relationship
Relationship Marketing and the Loyalty Ladder
Seller Maintained (Asymmetric)
Buyer Maintained (Asymmetric)
and Bilateral Relationship(Business to Business)
Customers Relationship Life cycle
Acquisition
Development
Retention
Decline
Relationship and Migration Mechanism
Transactional versus Relational Strategies
Internal Marketing
Benefits and staff roles
Internal & External Marketing Communication
Line Managements
Internal Team Peer Communication
Micro & Macro Environment
employee Understanding
Belonging
Awareness
Commitmnet
Unfair customers
Verbal Abusers
Blamers
Rule Breakers
Opportunists
Returnaholics
Categories of Employees with varying level of Brand Commitment
Brand Champions
Brand Agnostics
Brand Cynics
Brand Saboteurs
Crisis Management and Constitutes
:
Externally and Internally generated Crisis
Managing Crisis and Issues
Four-Step framework for managing Scandals
Measuring Success
Key Marketing Measures
profitability
(Sales, Gross Margin, Awareness, Market Share)
Customers Satisfaction & Dissatisfaction
Others Measures- 9Brand Equity, Customer, Equity)
Basic Materiality Matrix
Management Versus Leadership
Key distinction between Management and Leadership
Identifying Leadership
Result
Position
Purpose
Process
Followership
Qualities and capabilities of strategic leaders
Introductory Profile of John Lewis Partnership
Women in the Media (stereotyped roles)
Gender Inequality💑