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success Building Long-Term Success, Organisations need to…
Building Long-Term Success
A Global Green
New Deal
Affordability
Capacity
Investment
Estimates
Key
Virtuous Cycle
International cooperation
Employment generation
Geopolitical Stability
Economic Growth
Investment
Energy Security
Emissions reductions
Energy
Climate change
Business
Renewable
Expensive
Future
Scale up = cost reduction
Politics
Context
Organisational
Societal
Concepts
Polis / Institutions
Values and Interests
Power
Astuteness
Skills
Personal
Interpersonal
Reading
People
Situations
Alliances
Strategic
Direction
Scanning
Stakeholder analysis
Clarify
They're the Voice
Channels
Direct
Team briefings
Semi-autonomous
Indirect
Unions
Voice gap
Power imbalance
Positive expressions
Intermediary
Collective representation
Employee Council
Multiple / hybrid
Consider
Compliment
Extend
Why
?
Opportunity
Marginalised
Diverse
"A say"
Outcomes
Presence
Positive outcomes
Enhanced
Trust
Influence
Job satisfaction
Cooperative relationship
Industrial relations
The Importance of Quality
Management
Define
Customer needs
Exceed expectation
Whole organisation
Sustainability
#
Systems
"Off the shelf"
Assurance and Control
Cost
Prevention
Appraisal
Defects
Internal
External
Creating Shared Value
Enhance Competitiveness
Connections
Enhance
Identify
Policies
Advanced conditions
Operating practises
Location
Relative balance
Benefits
Cost
How?
Reconceiving
Redefining
Building
Social responsibility
#
Sustainability
Philanthropy
Operational Risk
Hazards
#
Supply chain
Human capital
Technology
Customers
Organisational
Impact
Framework
Impact matrix
Assess
#
Likelihood
Assess
Likelihood matrix
Evidence
Experience
History
Figures
Managing risk
Reduce
Liekllihoood
Impact
Recover
Internal Marketing
Benefits
Promotes brand identity
Staff focus
Customer relationships
Staff feedback
Communication
#
Line management
Team peer
Project peer
Corporate
Critical service interactions
Employee types
#
Brand champions
Brand cynics
Brand saboteurs
Brand agnostics
Relationship Marketing
Long-term
Benefits
Cost-effective
Lifetime value
Customer equity
Understanding
Customer Loyalty
Repeat purchasing
Insulation
Bias
Business to business
States
Communal
Transitional
Transactional
Damaged
Organisations need to assess the impact and the likelihood of each potential hazard
Employees can affect customer opinion and loyalty
Communication working both ways gives employees a voice and promotes the brand
Sustainability links quality, social responsibility and the Global Green New Deal
