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Japara Health Care Limited - Coggle Diagram
Japara Health Care Limited
Introduction
51 branches in the entire Australia
180 independent living unit
Established in 2005
Why?
keen to learn from much bigger facility
lots of branches all over Australia
working in an aged care facility
curiosity
Culture related initiatives
health and safety
intensified during the pandemic
diversity
value the diversity of workers and clients, which includes a wide range of nationalities, cultures, and languages.
staff health and wellbeing
light exercises and stretching before the shift starts
organisation that is client focus- prioritise residents/ customers
most important attribute is respect
working as a team
everyone has their own unique set of qualifications, knowledge, and abilities which is valuable in delivering the best service to clients.
Values
enjoyment
compassion
accountability
team work
respect
excellence
References
Website
Annual report
Reviews
Performance related initiatives
Client's satisfaction
essential to be able to improve the organisation through client and their families feedbacks
Yearly training
staff high quality performance
Performance assessment
enhance staff work efficiency
Ongoing development and innovation to improve services of organisation
enhance quality of care
How to measure effectiveness
survey
KPI's
feedbacks
employees retention/ loyalty
profit
Goal
create safe and friendly home