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LONG-TERM SUCCESS, Politics, Worker's voice, Astuteness, supply-chain,…
LONG-TERM SUCCESS
POLITICS
Political Astuteness Framework
Personal Skills
Proactiveness
Self awareness
Interpersonal skills
Soft skills
Tough skills
Reading people/situations
Analysing
Building alliances/alignments
Strategic scanning
Think long term
Political content
Political analysis
Key players
Influence towards goals
Strategies
Stakeholders analysis
#
Identify coalitions
Key strategic issues
Stakeholders view
Identify stakeholders
EMPLOYMENT RELATIONS
WORKERS' VOICE
Unions
Hybrid voice
Voice gap
Negative situations
Positive situations
Change Management
Keep control
Big change
Minimise disruptions
Avoid overbudget
Change Leadership
Create urgency
Big vision
Empowering people
Lose control
More efficient
Faster
Smarter
OPERATIONAL RISKS
Hazard
(Unwanted consequences)
Technology
Customers
#
Supply chain
Human capital
Organisational
Resilience
Risks
THE RISK ASSESSMENT MATRIX
#
Impact Matrix
Very low
Low
Medium
High
Very High
Organisational Objectives
Financial
Public relations
Environmental
Safety
Likelihood Matrix
Rare
Unlikely
Possible
Likely
Almost certain
General Impression
Percentage chance occurrence
Process's complexity
History of occurrence
Degree of control
Managing Risks
Ericsson's risk mitigating strategy
Reduce impact
Reduce likelihood
Recover
MARKETING
Relationship marketing
Customer loyalty
Customer value
Customer satisfaction
Customer trust
Customer orientaion
Communication
S-D logic
Types of relationships
Classic market relationships
Special market relationships
Mega relationships
Nano relationships
Internal marketing
#
Types of employees
Brand champions
#
Brand agnostics
Brand cynics
Brand saboteurs
Impact of staff
Moments of truth
Face to face
Technology-enabled services
Part time marketers
Benefits
Promote brand identity
Understand organisation's targets
Supports customer's relationships
Improve customer - orientation
