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Chris Voss MasterClass - Coggle Diagram

- - - - adversary is the situation
      - pers. across table
        
        is the counterpart
        
        struggling some aspects of same problem that I am
      - I work with them and solve their problem together
        
        Both better off!!
- - - - other person feels listend to
  - - - if i'm having trouble getting grasp on exact dynamic/emotion other side feeling
- - - - You heard emotion put a label on it
        
        somebody sound angry => you say "you sound angry"
        
        If that negative emotion is there => it will reduce that negative emiotion
        
        If my gut instinct is to say i don't want you to be upset about this => gut instinct they are upset they'll be upset
        
        So take it make it a label it seems like you're upset about this
        
        what happen to my brain starts aking "am i upset?" => triggers that contemplation
        
        mere act activate that contemplation => deactivates the negative
      - Starts with..
        
        it looks like
        
        it sounds like
        
        it seems like
        
        it feels like
  - - - By starting w./ Waht im hearing is => drop the word I inapropriately
      - Message you're conveying => I'm more insterested in my perspective than yours
  - - - actually I'm on the right track
        
        I just need more
      - lack response => good sign im on the right track=> just keep going
        
        Migh even say as good follow up
        
        sounds like I haven't gone far enough
        
        sounds like theres more than meets the eye
        
        sounds like theres some feeling you have about this that I haven't quite touched yet
- - - - If I'm angry => Hit your mir. neurons => you^ll be angry too
      - If I use smooth voice => I'm gona hit mir. neurons, slowed your brain down
      - Smile when you talk => tigger their mirroir neurons in a positive way
  - - - You're felling got punched in the nose
  - - - you gona feel deference