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Line managers' views on adopting human resources roles: the case of…
Line managers' views on adopting human resources roles: the case of Hilton (UK) hotels
Literature review
Initiated an equilibrium service quality approach with human resource strategy
HRM and HRD have grown up as distinct fields of study using separate theories and practices
Involvement of line manager in HRD have been the subject of debating among the academic and organisation in clarifying first line manger roles
Finding and analysis
Understanding and ownership of Esprit Line managers' roles in HR
Manager do not universally share the corporate understanding of Esprit
General view expressed is the multiple ownership
Overall strategic manager indicate slightly greater level of involvement in the HR activities
Enabling HR activities
Barries to HR activities
Heavy workload
Short term work pressure
Discussion
Key points of divergence in the position of strategic and first line manager adoption of HR
A higher proportion of strategic manager report involvement in HR activities than first line manager
Strategic manager view HRD important
Less evidence taht the first line manager feel they have their senior level and organisational support for their HR activities
First line manager see heavy workload and short term job pressure as hindrance to involvement
Case background
Hilton introduced a global service quality initiative that seeks to establish a service brand and culture with the support from a HR employment strategy
Esprit have been designed to embrace key principle of:
Employee recognition
Respect
Reward
Ensuring that Esprit is operationalised effectively where all line manager in the hotel are expected to assume responsibility through HR activities
Conclusion and implication
provide manager view on enablers and inhibitor influencing their ability to adopt HR roles
first line manager will engage more in HR activities
organisation can investigate how they can embedded the principle of Esprit
Balancing business driven involvement with philosophy commitment to HR activities