Total Port Quality
Total quality
Quality from the consumer's point of view.
It demands that the design of the product be adjusted to the needs of the client and that, of course, it be built according to the expressed specifications.
Quality from the point of view of the company.
it requires a permanent effort to stay at its proper level and setbacks are difficult to recover.
Standardization and certification
It is a collective activity aimed at establishing solutions to repetitive situations.
The implementation of Total Quality in the company.
Advantages of certification in the company
- Facilitates access to new markets and international expansion.
- Denotes a concern with the environment.
- Facilitates continuous improvement.
- Introduces rationality to production processes.
A model for the implementation of Total Quality
Actions such as: the development of leadership activities and the commitment of the organization's highest executives are included,
Continuous improvement
It is a process that describes very well what is the essence of quality and reflects what companies need.
Continuous improvement strategies
it is possible to be more productive and competitive in the market to which the organization belongs
Management is responsible for stating the philosophy of the company, its goals.
A process must be established that identifies the most critical problems, determines their causes, and finds solutions.
Quality circles
is a small group of employees who perform similar tasks and who voluntarily meet regularly
Tools for continuous improvement
The formation of work teams
the basic agreement established by its members is to work together; that is, to form a work team.
The tools for continuous improvement
It is used to determine whether the benefits of a given process or procedure are in proportion to the costs.
ADVANTAGES AND DISADVANTAGES OF BENCHMARKING
It is a very powerful tool for continuous improvement
Incorporate new points of view
It requires significant allocation of resources.
Tools for the development of creativity and innovation.
It must make creativity a way to solve and prevent problems, satisfy new needs and requirements of internal and external customers.
Total quality and Continuous Improvement as a way to reduce costs.
Modern productivity concept
the relationship between the quantity of goods and services produced and the quantity of resources used.
Customer service as a competitive weapon
capacity of a public or private, for-profit organization.
The costs of non-quality
an organization must use, sooner or later, formal analysis and decision procedures.
are all those that would not have been produced if the quality with which the services are provided were perfect.
They originate from not reaching the quality specifications set, that is, they are derived from the failures produced.