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Controlling Activities and Operations - Coggle Diagram
Controlling Activities and Operations
What is controlling?
Process of monitoring, comparing, and correcting work performance.
Tools for measuring organizational performance
Financial Control
Information Control
Advise Control
Feedforward
take place before activity
Feedback
take place after activity
Concurrent
take place during activity
Balanced Scored
Benchmark
compete with the best
The control process
2.Comparing Actual Performance Against the Standard
range of variation
3.Taking Managerial Action
Correct actual performance
immediate corrective action
basic corrective action
Revise the standard
1.Measuring Actual Performance
How
statistical reports
oral reports
personal observation
written report
Controlling for Organizational and employee performance
Measure
Effectiveness
Rankings
Organizational Productivity
Control
Deliver feedback
Disciplinary actions
Contemporary Issues in Control
Employee theft
Workplace violence
Workplace privacy
Customer interaction
Cross cultural differences
Corporate governance