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quality control and services - Coggle Diagram
quality control and services
personal quality
image, presentation and layout
quality principles and values
commitment and quality awareness
the image of the organization through the person
perceives positive progress, leads to good results for customers
quality meets certain requirements, meets customer needs
response to demands and expectations
clothing and personal presence is very important
El servicio
the voice of the customer
service strategies
quality indicators
benefits of excellence
excellence is essential
a dissatisfied customer generates dissatisfied customers
high quality leadership
internal quality
you have to delight the customer
Phases of the service
welcome and listen
information and advice
service provision
fired
it's short and cordial
determine customer needs
service time
service surveys
show confidence
to ask
go overboard with the customer
treat it politely
show confidence
The client
customer types
customer satisfaction and delight
hard and soft service specifications
the internal customer
is who is within the company
reliability
accessibility
answer
safety
customer needs
needs to be welcomed
needs to be well received
internal customer
external customer
end customers
intermediary clients
Communication and customer service
personalized attention
telephone attention
after-sales service
service feedback
greet the interlocutor
company name
say our name
let's offer help
update your database
get to know your customers
leadership in service
what managements in customer service
bases for the design of a service system
strategies to ensure a high quality service
creating value positioning and differentiation
audit of the service chain
build shared philosophy
competitiveness determines price and time
leadership
quality
satisfaction
value
Strategic plan
the customer above all
there are no impossible when you want
product that meets your need and exceeds it