Please enable JavaScript.
Coggle requires JavaScript to display documents.
Concept of Quality, Quality is the totality of features and…
Concept of Quality
- Define the term of quality?
- Why do you think quality practice is important in organisation?
- Who do you think is responsible for quality practise in organisation. Why?
- Distinguish between quality control and quality assurance?
- Define the term total quality?
- Describe 5 key element of total quality
-
-
-
-
-
- Explain five differences between modern views vs traditional views ?
Modern views
Quality is determined by the product and process design through inspection made using some appropriate and effective control techniques.
Quality is measured using scientific approach by establishing high-performance benchmarks, monitoring the performance and continually improving performance for customer satisfaction.
Quality is fully integrated throughout the organization. Quality focuses on integrated system approach where any problem about quality is the responsibility of everybody in the organization.
Quality as defined as satisfying customers by meeting and exceeding their expectations. For example a company produces a car with additional features of “bells and whistles” according to David A. Garvin.
Lasting productivity gains are made only as a result of quality improvements. This means if organizations are able to improve the quality of their product, they will be able to produce more because consumers will continuously buy their product
Tradisional views
Quality is measured just by establishing an acceptable level of nonconformance and measuring against that benchmark
Quality is inspected into the product. Quality is sufficed when your product has achieved the required quality.
Quality is defined solely as meeting customer specifications and mostly defined by the management. For example, A company produces a car with basic features.
Quality is a separate function. As explained before in US history of quality, there was a separate quality department responsible to in-charge of quality in the organization. Quality was merely the responsibility of inspectors.
Productivity and quality are always in conflict. Organizations cannot have both. They either have more production (quantity) with low quality or high quality with low production (quantity).
- Quality is the totality of features and characteristics of a product or a service that bear on its ability to satisfy given needs
- "Quality is Everyone's job" , This is because to ensure the smooth running of the production process so that the desired quality can be achieved.
- CEO. This can be said because the head of the company should have a distinct goal of achieving the proper quality standards. In the meantime, it should minimize production costs to produce the best ouput that can meets the customers taste.
- QC- PRODUCT / QA - PROCESS
- QC is product-oriented and focused on identifying quality issues in manufactured products
- QA is process-oriented, and it focuses on preventing quality issues.
- QC - PARTS / QA - SYSTEM
- . Quality control systems measure parts, including the outputs of the system.
- Quality assurance control systems are the methods and procedures which are used to safeguard quality standards.
- QC - VERIFICATION / QA - CREATION
- QC involves verification of products post-manufacture and before distribution, or confirming safety and efficacy.
- The result of QA activities is a roadmap for creating high-quality products. It involves defining standards for product design, manufacture, packaging, distribution, marketing, and sales.
- QC - DEDICATED PERSONNEL / QA - ENTIRE TEAM
- QC is generally the responsibility of certain personnel within the organization whose duties include following SOPs for product testing.
- Quality assurance activities involve the entire team. Every member of a life sciences organization is responsible for QA activities by following SOPs
- the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.
- Quality practise help to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods. Companies can build a reputation for quality by gaining accreditation with a recognized quality standard