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Building Long Term Success - Coggle Diagram
Building Long Term Success
Business Politics
Political game (Friedberg, 1980)
Political analysis (Chadwick, 2004)
Stakeholder analysis (Johnson et al. 2008)
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Minimal effort
Keep informed
Key players
Keep satisfied
Political astuteness skills (Hartley et al., 2013)
Personal skills
Interpersonal skills
Reading people and situations
Building alignment and alliances
Strategic direction and scanning
Employment relations
Negotiations
Between managers
Grievance handling
Bargaining
Group problem solving
‘Employee inclusion’ and ‘employee participation’
Employee ‘voice’
The empowerment era
Change management
Everett Rogers’ ‘Diffusion of Innovation’ (1962)
Burning platform - Daryl Conner (1993)
Kotter (1996) – Eight-step process
Operational Risk and Resilience
Hazards
Supply Chain
Human Capital
Customers
Organisational
Impact
Likelihood
Managing Risk
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Reduce impact
Reduce likelihood
Plan to recover
Ericsson risk mitigating strategies
Accounting for values
Shareholder Value
'Ten ways to create shareholder value’ (Rappaport, 2006)
Quality & Improvement
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Quality assurance
Quality Control
‘Zone of tolerance’ (Parasuraman et al., 1991, p. 42).
The quality gaps model (Parasuraman et al., 1985)
Importance-performance matrix (Slack, 1994)
Relationship Marketing
‘Collaborative exchanges’/’discrete exchanges’
Customer lifetime value
Customer equity
Customer loyalty
Customer value and satisfaction
Service-dominant logic (Vargo and Lusch, 2004).
Gummesson’s 30 relationships of relationship marketing (‘30Rs’) (1994)
‘Ladder of Loyalty’ (Peck et al.,1999)
Internal marketing
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Brand identity
Focus for staff’s diverse organisational roles
Supports relationship building with customers
Staff feedback and ideas
Leadership
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Grint et al (2017) five forms of phenomenon
Leadership as Person
Leadership as Result
Leadership as Position
Leadership as Purpose
Leadership as Process