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Block 3: Long-term success - Coggle Diagram
Block 3: Long-term success
Politics
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Context
Values/interests
Power
Institutions
Perspective
Societal
Organisational
Stakeholder
Analysis
Power vs. interest matrix
Relationships
Managing political contexts
Political astuteness framework
Quality
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Quality assurance (QA)
Quality control (QC)
Six sigma
Costs
Prevention
Appraisal
Internal
External
Perception-based quality models
Zone of tolerance
Quality gaps model
Service quality dimensions
Responsiveness
Assurance
Reliability
Empathy
Tangible
Strategic improvement
Importance-performance matrix
Performance measures to customers
Performance against
Competitors
Characteristics
Improvement plans
Operational risk
Sources
Environmental disruption
Failures
Supply
Operation or process
Product/service design
Customer
Risk assessment matrix
Terminology
Impact
Likelihood
Hazard
Risk
Operational resilience
Assessment
Balance effort vs. results
Risk mitigation
Marketing
Relationship
Customer
Value and satisfaction
Orientation, communication, commitment and trust
Loyalty
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Service-dominant logic
Business-to-business
Internal
Build customer rapport
Staff feedback
Improve customer-orientation
Coherent brand identity
Crisis management
Response
Acknowledge
Formulate response
Assess
Implement response
Cause
Internally
Sabotage
Externally
Scandals
Timeframe
Start-up
Entrepreneurs
Term
Medium
Relaunch and recreation of a product or process
Long
New process concepts or product
Short
Extension of existing production or ideas
Incubators
Accelerators
Employment relations
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Legal perspective
Types of negotiation
Grievance handling
Bargaining
Between managers
Group problem solving
Economic perspective analysis
Macro-economic
Micro-economic
Employee
Inclusion
Participation
Empowerment
Innovation cycle
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Long waves of economics
New technology or products creating economic growth
Virtuous
Positive outcome
Product life
Vicious
Negative outcome
Business
Market economy
Periods of expansion and recession
Creative destruction
Creating value
Innovation value chain
Value creation
Creating shared value (CSV)
Exceeds CSR
Measuring issues
Financial statements
Accrual accounting
Historical cost; deprival value and fair value
Shareholder value
Change management
big change
Leadership
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Efficient
Smarter
Faster
People empowerment
small change
Processes
Controls
Tools
