From the passage in the book, " Neal took the cloaks and coats she was given for cold weather.
Once she had stowed her things, Neal took her for another tour. They spent the morning inside, visiting the classrooms, libraries, indoor practice courts, and supply rooms like the pages' armory on the first level underground. After lunch, Neal took her to the outdoor practice courts and stables; the gardens, where she might wait on guests; and last of all, the royal menagerie. That night she dreamed the hooting calls of the howler monkeys from the Copper Isles and the cluttering of brightly colored finches. "
If it was the other pages or sponsor, they would probably not help Kel with taking her cloaks or coats. He also takes Kel on a lot of tours even if he just had to show Kel one.
We think that Neal is kind because he does things nicely and treats Kel fairly unlike most of the other instructor or pages. We think that when he believes in Kel it gave her some hope and courage.