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Never spill the difference - Coggle Diagram
Never spill the difference
The new rules
The smartest dumb guy in the room
Old School negotiation
Heart vs Mind
The FBI gets emotional
Life is negotiation
Be a mirror
Assumptions blind, hypotheses guide
Calm the schizophrenic
Slow. it. down.
The voice
Mirroring
Beware "yes" - Master "No"
Don't feel their pain. Label it
Tactical empaty
Trigger the two words that immediately transform any negotiation
Bend their reality
Create the ilusion of control
Guarantee execution
Bargain hard
Find the black swan