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Information collection, image - Coggle Diagram
Information collection
Relevant Actors
Motivations
Needs
Wants
Triggers
Strengths
Talent spotting
Supporter
Adversary
Risk factor
Reliability
Credibility
Emotional intelligence
Nuances in the conversation
What's not being said
Build rapport
Elicitation
Network
Approach
Conversational control
Trust
Motivate
Influence
Maintain
Tensions
Resistiance
Frictions
Potentials
Tendencies
Trends
Possibilities
New market entries
Company feedback
Service
Knowledge
Support
Systems
