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HWRC Q&A - Coggle Diagram
HWRC Q&A
Daily workings of operation
Open 7 days / week
If not what days are they closed
Operating hours
Summer & winter
Do residents need to provide proof they live in the borough?
what materials are chargeable
If yes how is the monies collected
If proof required how this updated annually
Who pays for the tax disc
Do they accept trade waste?
To all locations
What materials are accepted
Chargeable
If yes how is the monies collected
Is there a limit to weekly, monthly of annual tonnages for any material
Explain process from cradle to grave
Materials arriving on site
Directed to units to dispose waste
Ordering transport to swap full for empty
Completing paperwork
Do any sites have a working weighbridge
Scheduling in slots with disposal sites?
Does each material type go to a designated disposal site
Where are spare RoRo units housed?
Are these sites transferring to Biffa
Does the driver swap out the full for empty bin
If no what is the process?
Once the RoRo container has been emptied what happens to the unit
What systems is the data stored
Who does this and how
Does each site have Yellow Plant
How is the waste crushed to create more room
Do residents need to pre book before coming on site
HR
Pay reviews?
Trade unions
Living wage
Hourly rates by job type
Wage inflation compared to RPI increases from Council, does it cover costs
Bodycams used?
What system is used?
Will we continue?
Finance
Recycling bonus
Commodity risk to Biffa
Break clauses to renegotiate
Financial penalties in place
Relationship between HWRC and Verona tipping material
How long will the commitment need to remain in place?
Compliance
Is TM transferring to Biffa
How many TM's across South Lanarkshire and Somerset are there
Digi-card / logbook
If digi-card EU or UK rules
Is CoTC holder transferring to Biffa
How many TM's across South Lanarkshire and Somerset are there
Who completes the Quarterly EA reports
CAR issues for any site / contract
Where are the vehicles used on HWRC contract based
Will these sites transfer to Biffa
Need to understand BML or BWS
Vehicles serviced inhouse / external arrangements
If external, are there any contract obligations
Reporting
Weekly, monthly & annual
KPI's
How do you report poor behaviour
Org structure
Who is going to run the contract?
Where are the admin team based
Where are managers and supervisors based
Who schedules the work for the the RoRo drivers