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12. Consumer Protection Outline, Redressal Agencies, Products &…
12. Consumer Protection Outline
Acts Providing Legal Protection to consumers
1. The Consumer Protection Act
2. The Indian Contract Act
3. The Sale of Goods Act
4. The Essential Commodities Act
5. The Agricultural Produce Act
6. The Prevention of Food Adulteration Act
7. The Standards of Weights & Measures Act
8. The Trade Marks Act
9. The Competition Act
10. The Bureau of Indian Standards Act
Consumer Rights
1. Right to Safety
2. Right to be Informed
3. Right to Choose
4. Right to be Heard
5. Right to seek Redressal
6. Right to Consumer Education
Consumer Responsibilities
1. Be aware about various goods & services
2. Read labels
3. Ask for cash memo
4. Buy only standardized goods with ISI etc
5. Learn about risks associated with products and services
6. Be honest in your dealings
7. File a complaint when unhappy with product or service
8. Respect the environment - do not litter
Ways of Consumer Protection
1. Self Regulation by Business
2. Business Association
s
3. Consumer Awareness
4. Consumer Organisations
5. Government
Redressal Agencies under Consumer Protection Act
1. District Forum (DF)
2. State Commission (SC)
4. Supreme Court
3. National Commission (NC)
Redressal Agencies
Members
NC - President & 4 members (one woman)
SC - President & 2 members (one woman
)
DF - President & 2 members (one woman)
Compensation Claim
DF - Up to Rs 20 lakhs
SC - Above 20 lakhs & less than 1 crore
NC -1 crore and above
Appeal against order
DF - Go to SC within 30 days
SC - Go to NC within 30 days
NC - Go to supreme court within 30 days
Products & Quality Certification Marks
Food products -
FPO mark
, Jewelry -
Hall mark
, Environmental friendly products -
Eco mark
, Electrical goods -
ISI mark
, Agricultural products -
Agmark
These rights are provided by
Consumer Protection Act
CHE SIR