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Building long term success - Coggle Diagram
Building long term success
Politics
Managing political content
political games (crozier and Freiburg 1980)
Analyzing the political content
managing stakeholder relationships
the power vs interset matrix (johnsonetal 19
political astuteness
Quality
sustainability
issues with the quality
quality management
Customer perspective
metting customer expectations (reevs and bednar 1994)
cost
appraisal
PREVENTION
Internal and external cost of defects
quality assurance
to make sure the finished item meets customer requirements
quality control
considers the need to be filled for the product or service
Improving Performance
Importance of performance measure to customers
Performance against customers
WANT AND NEEDS
performance against characteristics
the importance performance matrix (Slack (1994)
Operational risk
Hazard
Human Error
orgasational
supply
customer
impact
impact Matrix
Financial
Public Relation
Environmental
Safety
Managing Risk
Marketing
Relationships
Benefits
Cost effective
Loyalty
Customer value and satification
commitment trust and communication
service dominants logic
External macro environment
external micro environment
crisis Management
Causes
internal
Sabotage
external
scandal
process
managing scandals (tiebout and Roeham 2009)
Measuring success
Profit
Sales
gross margin
market share
new products
price
customer satisfaction
Customer disaffection
Leadership
five form (grental 2017)
person
result
position
purpose
process