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Customer Service - Coggle Diagram
Customer Service
Customer Survey
Monthly Report
Survey Collection Report
Corporate
Dealer
Exporter
Quarter report
ISO report
Survey analysis (Corporate)
Survey analysis (Dealer)
Survey analysis (Exporter)
Yearly report
Compilations of full survey report
Daily
Collection of Survey
Daily Collection from Customer
Daily report on data collected
Immediate revert on low point matter
Call listing generation
Schedule and Plot in all plan customer to be call in infinity
Getting green light
Check in System
Project is more than 10k consult on completion with sales
1st week
Yet to complete
Postpone to next week
1 more item...
Problem of Item
Understand the severity and date of Service Order and update customer if requested
2nd Week
Survey data collection
Export
Dealer
Corporate
Customer Data Management
Account Creation
Customer Info Verification
Data Analysis
Report
6 month
Hot Warm Cold Trend
4 Month
Obtain report to Hot Warm Cold and Re-evaluate
Analysis on which sector provide most sales
Corporate
Project
1 Month
Summary of customer Survey Form (Low Point)
Summary of All Customer & Prospect
All Customer & Prospect Data Collected to be transfer to Marketing
Service Case to be follow up
To follow up passed due service job
Service Job which yet to be executed (Invoice) in 2 week
(Invoiced), Indicator which technical team has resolved the case
Service Job which yet to be executed (Delivered) in 1 week
(Delivered), Indicator which technical team Mr. Tan already noted on this case
To follow up special
cased service job
Project due matter
Shorted Item
Wrong Item
Defects Items
Spec Problem matter
Site Space Planed Problem
Item Specification Issue
Logging on Corporate Sales Highlighted Case
To Follow up on assurance of Service Job
To assure the case being resolved within 1 week
Log
Daily report
Email
Whatsapp
Infinity
Daily Logging
Infinity
Early Morning updates
To whatsapp/sms update customer on expected time for furniture delivery
Practice and demand installer to provide site complete photo