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Building Long-Term Success - Coggle Diagram
Building Long-Term Success
Global Green New Deal
Returns
Energy Security
Reduced Climate Risks
International Cooperation
Greenhouse Gas Mitigation
Employment
How it works
1. Investment push
↓
2. Renewables scale up
↓
3. Virtuous cycles kick in
↓
Stable climate, end of energy poverty
Elements
The Politics of Business
and Management
Political Context
Understanding
Analysing
Managing
Employee Voice
Teleworking
Future Offices
Adaptive working environments
Healthier offices
Improving productivity
Employee involvement
Horizons shifting
Sustainability
Quality
Business sustainability
Management
Cost
Prevention costs
Appraisal costs
Internal costs of defects
External costs of defects
Quality Assurance
and
Quality Control
Quality Systems
ISO 9000
EFQM Excellence Model
Improving performance
Importance-performance matrix
Stage 1: Judge the importance of performance measures to customers
Stage 2: Judge the performance against competitors
Stage 3: Match performance against characteristics
Excess
Appropriate
Improve
Urgent action
Stage 4: Develop improvement plans
Operational Risk and Resilience
Hazards
Impact
Likelihood
Managing Risk
Reduce the impact
Reduce the likelihood
Recover from the event
Relationship Marketing
Customer retention
More cost-effective to retain than to replenish customers
Retaining customers provides profit over the customer lifetime
Customer loyalty
Customer value
and
Customer satisfaction
Commitment,
Trust,
Customer orientation
and
Communication
Service-dominant logic
Types of relationships
Partner
Advocate
Supporter
Client
Purchaser
Prospect
Relationship lifecycle
Business-to-business relationships
Internal Marketing
Commitment
Understanding
Awareness
Belonging
Crisis Management
Measuring Success
Identifying Leadership