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Module 12
Working in the Enterprise: Systems, Certifications, and Careers…
Module 12
Working in the Enterprise: Systems, Certifications, and Careers
interact with technology to: complete projects
exchange information with coworkers
meet customers' needs
information system : a set of hardware, software, data, people, and procedures that work together to produce information
valuable information :
- accurate
- verifiable
- timely
- organized
- accessible
- useful
- cost effective
Functional units : a wide variety of departments, centers, and divisions
- Human Resources (HR)
- Engineering or Product Development
- Manufacturing
- Sales
- customer service
Enterprise Resource Planning (ERP) integrates MRP II with the information flow across an organization to manage and coordinate the ongoing activities of the enterprise
- product planning
- manufacturing and distribution
- accounting and finance
- sales
- human resources
- customer support
Document Management System (DMS)
-Allows for storage and management of a company’s documents
-Supports access control, security, version tracking, and search
Content Management System (CMS)
-Enables and manages the publishing, modification, organization, and access of various forms of documents and other files
-provide security controls
-Content added through a graphical user interface or webpage
transaction processing system (TPS) is an information system that captures and processes data from day-to-day business activities
-Online transaction processing (OLTP)
management information system (MIS) : an Information system that generates accurate, timely, and organized information, so that managers and other users can make decisions, solve problems, supervise activities, and track progress
A decision support system (DSS) helps users analyze information and make decisions
- online analytic processing ( OLAP)
expert system : an information system that captures and stores the knowledge of human experts and then imitates human reasoning and decision making
Larger organizations use computers and other technology to answer and route phone calls, process orders, update inventory, and manage accounts receivable, accounts payable, billing, and payroll activities
IT Jobs :
- management
- research and software development
- technical support services
- operations
- training/support
- information security services
- marketing/strategy
The technology equipment field consists of manufacturers and distributors of computers, mobile devices, and other hardware, such as magnetic and optical drives, monitors, printers, and communications and networking devices
The software and apps field consists of companies that develop, manufacture, and support a wide range of software and apps for computers, the web, and mobile devices
The technology service and repair field provides preventive maintenance, component installation, and repair services to customers
Technology salespeople must possess a general understanding of technology and a specific knowledge of the product they are selling
Corporate trainers teach employees how to use software and apps, design and develop systems, write programs, integrate and sync data from apps used on multiple devices, and perform other technology-related activities
A help desk specialist answers hardware, software, and networking questions in person, over the phone, or electronically via email or a chat room
An IT consultant, typically hired based on expertise, provides technology services to his or her clients
A certification demonstrates your knowledge in a specific area to employers or potential employers . Requires time and money
Application Software Certifications
- corporate trainers
- help desk specialist
- office managers/workers
- technology sales representatives
- technology teachers
Data Analysis and Database Certifications
- data scientist
- database administrators
- database analyst
- digital forensics examiners
Hardware Certifications
- cable installation technicians
- computer repair technicians
- corporate trainers
- help desk specialist
- IT consultants
- system engineers & administrators
Networking Certifications
- hardware service technicians
- IT consultants
- network managers
- network engineers
- system administrators
Operating System Certifications
- hardware technicians
- help desk specialist
- network administrators
- IT consultants
- System administrators
Program/Developer Certifications
- game developers
- IT consultant
- mobile applications developers
- project leaders/managers
- system analyst
- web developers
Security Certifications
- Information security officers and managers
- Law enforcement officials
- Military intelligence officers
- network administrators
- Wireless network administrators
- Network security specialists
- security administrators